Refund policy

Return & Refund Policy – Monni Marris

We want you and your little one to love what you ordered. If something is not right, we are here to help.

Return window
You can request a return or exchange within 7 days of receiving your order.

Conditions

• Items must be unwashed, and in their original condition with tags and packaging.
• Sale items and items marked “final sale” are not eligible for return, only for exchange if they are defective.

Exchange or refund

• If you received a wrong, damaged, or defective item, we will replace it free of charge or refund you.
• For size exchanges, we will exchange for another size, subject to stock availability.
• Approved refunds are processed within 5–7 working days. For Cash on Delivery orders, the refund is sent by bank transfer or mobile wallet to the account you give us.

How to request a return

1. Contact us at monnimarris08@gmail.com or +923114184236 within 7 days of delivery with your order number and photos (if the item is damaged or wrong).
2. We will confirm and tell you how to send the item back.
3. Once we receive and check it, we will process your exchange or refund.

Return shipping
If the return is due to our mistake (wrong or defective item), we cover the shipping. For other returns, the customer pays the return shipping charges